Privacy policy

Name: Arctic Works Cluj
Address: 328A, Mera, Cluj, 407335, RO
Telephone: +40770794523
Price range: $$

Arctic Works Garage SRL - Last updated

Data collection and use

Arctic Works Garage SRL collects the following personal data in order to deliver dry ice blasting services:

Full name
Phone number
Email address
Vehicle details (make, model, year)
Scheduling preferences

This data is used exclusively for:

Scheduling and managing services
Communicating with customers
Invoicing for services
Improving service quality

Video surveillance

⚠️ IMPORTANT: Our premises are under 100% video surveillance

To protect your vehicle and our equipment, the entire facility is monitored 24/7. Recordings are retained as required by law and are used exclusively for security purposes.

By using our services you consent to video surveillance of your vehicle while it is on our premises.

Liability limitations

Important liability clauses:

Pre-existing damage: Arctic Works Garage SRL is not liable for damage that existed on the vehicle before the service was performed.
Theft: We are not liable for theft of personal items left in the vehicle, unless the theft is committed by our employees.
Mandatory payment: The vehicle will not be released to the customer until the full amount due for services rendered has been paid.

We recommend removing all valuables from your vehicle before handing it over for cleaning services.

Shoot to Social application - social media sharing

Arctic Works Garage SRL uses the Shoot to Social application to publish media content (photos and videos of completed services) to connected social media platforms, including Facebook, Instagram, and TikTok.

By connecting social media accounts through Shoot to Social, the following data is processed:

Access tokens for connected platforms (stored encrypted)
Platform account identifiers (Facebook Page ID, Instagram Account ID, TikTok Open ID)
Media content submitted for publication (photos, videos, captions)

This data is used exclusively to publish authorised content on the selected platforms. Access tokens are encrypted with AES-256 and are not shared with third parties. You can disconnect your social media accounts from the application at any time.

Data protection and storage

Your personal data is protected by appropriate technical and organisational measures:

Encryption of data in transit
Restricted access to personal data
Regular, secured backups
Compliance with GDPR principles

Data is retained only for as long as necessary to deliver services and fulfil legal obligations.

Your rights

Under GDPR you have the following rights:

Right to be informed
Right of access to personal data
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object

To exercise these rights, please contact us at the email address or phone number shown on the site.

Contact

For questions about this privacy policy or to exercise your rights, you can reach us at:

Arctic Works Garage SRL

Address: Sat Mera, Com. Baciu, Nr. 328A, Jud. Cluj

Email: contact@arcticworks.ro

Phone: +40 770 794 523

Frequently asked questions about privacy

What personal data does Arctic Works collect?

We collect only the data needed for bookings: name, phone, email, and vehicle details. We do not share data with third parties. All data is stored on secure EU servers in accordance with GDPR.

How long is my data kept?

Booking data is retained for a maximum of 12 months from the last interaction. Security video recordings are kept for 30 days as required by law. You may request deletion at any time by contacting us.

How can I exercise my GDPR rights?

You have the right of access, rectification, erasure, and data portability. Send your request to our email address or call +40770794523. We respond within 30 days, as required by GDPR.

Last updated: March 2026. Arctic Works is operated by